Illustrative request profile
Services & equipment
The service should fit the item and the destination.
Signal reviews the material, requested service, handling and equipment needs, access, receiving conditions, and delivery context together.
Prepare a service request01 / SERVICES
Define what should happen to the item.
Choose the closest service requirement, then provide the item, access, receiving, and requested outcome. Scope remains subject to review.
Delivery + handoff

Reviewed handling, access, placement, and completion requirements.
Review service →
Appliance details, receiving conditions, and requested handoff scope.
Review service →
Load size, vehicle fit, handling, and unloading requirements.
Review service →
Furniture handling, access, receiving, and condition context reviewed together.
Review service →
A receiving point beyond the outside threshold with access reviewed.
Review service →
A specified room or interior receiving point, subject to access and scope review.
Review service →
Handoff at the first safe interior threshold defined for the request.
Review service →
Handoff at an agreed exterior point without implying movement beyond it.
Review service →Placement + handling

Requested field assistance reviewed separately from transport capacity.
Review service →
Delivery service configured around work requiring two people for the planned handling and handoff.
Review service →
Additional handling support where the work requires more than the primary operator.
Review service →
An agreed final receiving position within the reviewed service boundary.
Review service →
Carry distance and stair conditions documented for explicit review.
Review service →Finish + return

Packaging-opening tasks included only when reviewed and agreed.
Review service →
Removal of delivery packaging as a separately confirmed task.
Review service →
Basic assembly scope reviewed from item instructions and requested outcome.
Review service →
Approved installation tasks only, with boundaries confirmed before delivery.
Review service →
Removal scope, item condition, and destination reviewed separately from delivery.
Review service →
Return authorization, collection condition, and receiving destination kept connected.
Review service →
A new delivery attempt planned from the current item and receiving context.
Review service →02 / EQUIPMENT
Connect handling equipment to the actual work.
Equipment is reviewed with the material, loading method, access, receiving environment, and requested service. Availability depends on the request and market.
Moving + positioning
Ground-level movement and controlled positioning for compatible material.

Move compatible palletized material.
Review capability →
Powered pallet movement where appropriate.
Review capability →
Position compatible cartons and pieces.
Review capability →
Adaptable two- or four-wheel handling.
Review capability →
Support compatible furniture movement.
Review capability →
Support appliance handling where applicable.
Review capability →
Reviewed for compatible stair conditions.
Review capability →
Support compatible material during level-site movement.
Review capability →
Support compatible panels or sheet material.
Review capability →
Move compatible material through the reviewed site path.
Review capability →Lifting + access
Loading interfaces and site-access support reviewed against the request.

Ground-level loading support where available.
Review capability →
A reviewed loading transition where applicable.
Review capability →
Site or facility forklift access reviewed where applicable.
Review capability →
Remote unloading capability where available and site-appropriate.
Review capability →Protection + securement
Restraint and surface-protection capability selected for the material and movement.

Request-specific restraint and securement.
Review capability →
Compatible cargo-control capability.
Review capability →
Load-control support where appropriate.
Review capability →
Surface protection during handling and movement.
Review capability →
Protect vulnerable edges where applicable.
Review capability →
Protect compatible interior travel paths.
Review capability →
Protect compatible openings during interior handling.
Review capability →
Contain or protect suitable material where appropriate.
Review capability →
Additional containment reviewed for compatible loads.
Review capability →Specialty + work support
Specialized loading, positioning, and finishing capability used only where applicable.

Support compatible long material or specialized load geometry.
Review capability →
Controlled positioning support for appropriate work.
Review capability →
Support defined basic assembly scope where requested.
Review capability →
Support approved appliance-service scope where available.
Review capability →03 / CONFIGURE THE WORK
Connect the item to the requested outcome.
These profiles illustrate how service and equipment considerations can resolve differently. They do not automatically assign a service, crew, vehicle, or program.
- Two-person handling
- Placement
- Installation where requested
- Appliance dolly
- Straps + protection
- Floor protection
Access, placement, installation boundary, and receiving readiness reviewed together.
REQUEST-SPECIFIC REVIEW04 / SITE + RECEIVING CONDITIONS
The receiving details change the plan.
Access and destination conditions can change labor, equipment, handling, timing, and the requested service boundary.
Vehicle position and unloading context
Dock, restricted entry, elevator, stairs
Doorways, distance, turns, floor protection
Placement, receiving window, final handoff
Conditions inform the request review; they do not change scope automatically.
05 / WORK INSTRUCTIONS
Make the handoff clear to the people doing the work.
Reviewed scope becomes connected execution context rather than a set of isolated catalogue selections.
Approved requirements remain connected for the requested work. Exceptions and changed conditions still require review.
READY FOR EXECUTION REVIEWFAQ / SCOPE
Service, equipment, and request review.
01How are service requirements determined?
Signal reviews the item, requested outcome, handling, access, receiving point, and other request-specific conditions before scope is confirmed.
02Can I request white-glove or room-of-choice service?
Yes. Requested placement, handling, access, and completion requirements are reviewed for the specific request and market.
03Can Signal support appliance delivery and installation?
Appliance delivery and approved installation tasks may be reviewed where available. Installation boundaries and site readiness must be defined in advance.
04Can additional labor be requested?
Yes. Two-person service or additional handling support can be requested and reviewed against the item and work scope.
05Is handling equipment always available?
No. Equipment capability and local availability depend on the request, provider, market, vehicle, and operating conditions.
06How do stairs, elevators, docks, or long carries affect the plan?
They can change labor, equipment, access, timing, and handling requirements and should be documented before work is confirmed.
07Can removal, returns, or redelivery be included?
These may be requested as distinct scope items. Authorization, item condition, destination, and timing remain subject to review.
08How are special instructions communicated?
Approved material, service, equipment, access, placement, and receiving instructions are kept with the reviewed work context.
09Does requesting equipment guarantee a specific configuration?
No. A request identifies the capability to review; it does not reserve equipment or guarantee a universal configuration.
NEXT STEP
Tell Signal what needs to happen, not just what needs to move.
Share the item or material, requested outcome, access and receiving details, and known handling requirements so the scope can be reviewed.
Prepare a service request